We have designed each tour to be in the most reliable times for that location. For example, the Cocos Islands have a consistent trade wind from July to September, and our tours will always sit within this time frame.
Q. Can I get lessons, hire gear or pay for boat support without going on one of your tours?
Lessons, hire and boat support are offered to people on our tour only. With small groups and a dedicated team, we can only service those on tour who have paid for an all-inclusive package.
Q. Do I need to bring my own gear or do you supply in package?
All Zephyr Tours focus on your kitesurfing progression, so we want you to have the best chance of putting your new skills to the test; and the best way to do this is on the most suitable equipment for your size, ability and style of riding.
If you have gear you are happy with and it’s in good condition, take it with you.
However, if you are a beginner or are thinking of upgrading, take advantage of our PREMIUM HIRE/BUY PACKAGES only available from the Ocean Addicts kitesurfing specialists.
Choose the perfect package then purchase at the hire rate and an OA kitesurfing specialist will call you to ensure you are getting the right gear to suit your level and kitesurfing goals.
Once on Island, you get to pop the tags, feel the crispness, and experience that tingly feeling we all get with brand new toys!
To return the equipment, Ocean Addicts will arrange freight pickup from your home within 7 days of your return.
Or, if you love the gear, you can purchase some or all what you used – less your hire fee!
Terms & Conditions
- Hire duration is calculated on total number of days booked through Zephyr Tours plus any additional days you’ll be using the gear – this will be cross referenced with your Zephyr booking.
- A credit card for security will be kept on file with Ocean Addicts until the gear is returned – the Zephyr Team will check your hire gear before leaving the tour and report back to Ocean Addicts on its condition.
- General wear and tear is expected with hire equipment, however, any damage or loss that requires repair or replacement will be charged to your card – the charge amount will be decided by Ocean Addicts on a case by case basis.
- Return of your equipment needs to arrange with Ocean Addicts within 7 days of your return.
- Failure to return the equipment (all or part of) within 7 days of your return will result in you purchasing the gear at the agreed hire/buy rate and automatically charged to your card.
- Items can only be shipped and collected from within Australia. If you are coming from outside Australia, we can arrange for the gear to be on tour for your arrival.
Q. How much does a tour cost?
Each tour is priced differently to suit the location. When possible, we offer an all-inclusive package so you don’t need to reach into your pocket or worry about a thing while on holiday. Tour prices are listed on each tour page with the booking widget.
Tours do not include flights, however, we can offer an indication of price before you commit to join us from the closest major city.
Q. Can I come early or stay longer after your tour dates?
Extending your stay is an option on most of our tours. We are happy to arrange additional accommodation if added to consecutive dates from our tours. If you wish to extend, our team will not be available for additional services, so all kiting and other activities will need to be personally arranged.
Q. Will there be time for me to do other activities like diving, surfing or fishing if they are not included?
All of our tours are jammed-packed with adventures based around kitesurfing and leave little time for extra activities. You are welcome to arrange other things to do outside of the group, but you might miss out on a kiting session. Alternatively, we recommend you extending your stay to play.
Q. What do I need to bring and how much luggage can I pack?
For all of our tropical destinations we hope you will help us keep the reef alive by limiting the amount of sun cream you wear in the water. Tights/leggings (even for men), long sleeve rash vests, hats, gloves and booties are essential along with your kitesurfing gear (unless you want to hire). We will let you know what your luggage capacity is for each destination as this may be limited due to some of our remote locations. Packing tips and tricks will be sent to you well before your tour.
Q. I have just hurt myself before the tour and need to cancel, can I get a full refund?
It is essential that you take out travel insurance from the day you pay your deposit or purchase flights (which ever is first). This ensures you are covered before and whilst on tour if you are injured. Our cancellation policy is on your booking. We hate knowing anyone cannot make their tour, so even if we cannot fully refund the tour, we always give you some credit to use when you recover on the same tour in the future.
Q. What is your cancellation policy?
(COVID-19 – Amendment) TERMS & CONDITIONS FOR ZEPHYR TOURS 2021/22 (last updated 01 July 2020)
In the event that you have to reschedule your booking due to state border restrictions or you are required to self-isolate or quarantine, as a direct result of Covid-19, the following refunds and credits apply:*
a) Paid in full:
· Your full payment can be transferred to any ZEPHYR TOUR scheduled to operate in 2021/22, OR,
· Your initial deposit can be transferred to any ZEPHYR TOUR scheduled to operate in 2021/22 and the remaining balance can be refunded, OR,
· If you paid in full at the time of booking, 33% can be transferred to any ZEPHYR TOUR scheduled to operate in 2021/22, and the remaining balance can be refunded.
b) Deposit only:
· Your deposit can be transferred to any ZEPHYR TOUR scheduled to operate in 2021/22.
* You must reschedule your booking within 31 days of your tour start date to ensure no monies are lost.
We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and any amendment to travel plans.
TERMS & CONDITIONS FOR ZEPHYR TOURS 2021/22 (last updated 01 July 2020)
By paying your deposit, or full balance we understand that you have read & accepted the Zephyr Tours terms and conditions below in its entirety. Take special note of CANCELLATIONS, INSURANCE, CHANGES TO PACKAGES & HIRE.
Prices are subject to change until paid in full.
All tour bookings require a deposit within 7 days and full balance due no later than 60 days prior to departure. Bookings made within 60 days require full payment.
Gift Certificates are to be paid in full within 7 days.
New Caledonia Private charter: requires $500 holding deposit with the balance due 60 days prior.
All other tours: If booked 9 months prior: a 33% deposit within 7 days
Within 9 months prior: a 50% deposit is required within 7 days
All balances due or full payment due 2 months prior to departure.
Regular payments are accepted with a pre-approved payment plan – please ask.
- COMMONWEALTH BANK – Zephyr Kite Tours – BSB 06 4420 – ACC 1108 9213 – PREFERRED
OVERSEAS PAYMENTS – CommBank’s SWIFT code is CTBAAU2S.
- CREDIT CARD – We will send you a secure payment link, 2% fee incurred.
The following cancellations charges will STRICTLY apply for tours more than 7 days from the date of any deposits paid.
Up to 90 days prior to departure:
$500 per PERSON cancellation fee plus any cancellation fees incurred by the accommodation providers or other tour operators; including non-refundable flights and/or travel arrangements. The balance refunded as a bank transfer to the person who originally paid or as a gift certificate.
Between 90 and 31 days prior to departure:
$1000 per PERSON cancellation fee plus any cancellation fees incurred by the accommodation providers or other tour operators; including non-refundable flights and/or travel arrangements. The balance refunded as a bank transfer to the person who originally paid or as a gift certificate.
PLUS, Zephyr Tours will create a good-will credit note of $200 per PERSON to put towards another tour to the same destination (if available) to be used within 2 years. Conditions apply.
Within 31 days or after travel has commenced:
NO REFUND = 100% withheld of the total invoice.
ZEPHYR TOURS will create a credit note of $500 per PERSON to put towards another tour to the same destination (if available) to be used within 2 years.
ZEPHYR TOURS reserve the right to cancel a booking where payments have not been received by the due date & cancellation fees may apply. ZEPHYR TOURS must be advised in writing of any cancellations by you or any member of your group.
Cancellations within a group are the responsibility of that group and all payments or deposit transfers etc. must be privately arranged.
ZEPHYR TOURS also reserve the right to cancel a tour due to insufficient numbers or any other reason. ZEPHYR TOURS will endeavour to find an alternative tour if this occurs or your deposit/balance will be fully refunded.
Any changes to flights or accommodation due to TOUR CHANGES are not covered by ZEPHYR TOURS and no refunds, fees or cancellations will be given under any circumstances.
INTERNATIONAL TOURS (USING FOREIGN CURRENCIES)
Tours organised outside of Australia are based on the current exchange rate from the time of development. Should this exchange rate change drastically, additional payment or a reduced rate may apply. Notification will be sent 2 months prior with the final payment request.
CHANGES TO PACKAGE
Any changes to the package may incur an extra charge. Please check with us before making extra arrangements or changes.
Changing to another tour within the same season is possible for NO FEE if there is availability on the ZEPHYR TOURS tour but may incur extra accommodation/flight fees.
It is highly recommended you take out travel insurance from the day you pay your deposit!
FOR ALASKA SNOWKITING ADVENTURES – World Nomads snow insurance is compulsory and we will ask for proof before the tour.
If you are injured before, on or after your tour your insurance should cover non-refundable deposits, flights, balances, emergencies evacuations, delays and medical expenses etc.
We are not allowed to recommend any particular travel insurance companies, but there are plenty on the market – just make sure it covers your destination & water sport activities.
PACKAGES & FLIGHTS/TRAVEL
Please wait for your CONFIRMATION email before purchasing your flights then flights are to be booked for the dates of your tour.
If you wish to extend your stay we may be able to help with accommodation and other activities, however, all flights and travel plans must be arranged for yourself.
ZEPHYR TOURS will not be held responsible for increased flight prices or changed flight times if the corresponding package has not been booked with ZEPHYR TOURS first and under no circumstances will refunds be given if this occurs.
All accommodation is managed by private accommodation providers; all persons are bound to these accommodation providers’ terms & conditions.
You will receive regular emails and updates about your upcoming tour with general information and details. If you have any urgent queries please call or email.
Our holidays, tours & services are for kitesurfing, snowkiting freediving, SUPing, touring, relaxing & learning new skills. ZEPHYR TOURS will endeavour to make your holiday a great one, however, ZEPHYR TOURS will not be responsible for any events that may occur that will disrupt the holiday. By paying your deposit, you will be accepting that the information given to you about the holiday/tour/destination is only a guide and if the holiday/tour/destination does not live up to your expectations then ZEPHYR TOURS will not be held responsible and at no time during or after the holiday will any refunds be given.
It is your responsibility to assess the arrangements, location, conditions provided by us to agree to attend any ZEPHYR TOUR. It is also recommended that your own research is carried out prior to booking on the tour.
You will be responsible for your own actions whilst on the Tour. All activities are undertaken at your own risk and you are aware of the inherent risks involved by undertaking any activities such as kitesurfing, snowkiting, freediving, surfing, stand up paddle, driving/riding or being a passenger of any motor vehicle/bike/snow machine or any other activity such as diving, snorkelling, fishing etc.
We require that all participants comply with all directions and instructions provided to them by ZEPHYR TOURS staff or contractors. It is imperative for your own safety and the safety of others that all directions are complied with. The tour operators, instructors, guides & hosts will always be acting in your best interest and you must comply with their direction. If instructions are not adhered to or your actions cause issues among the other guests and create an unsafe environment, ZEPHYR TOURS have the right to cancel your inclusions in all ZEPHYR TOURS activities and the use of ZEPHYR TOURS facilities. ZEPHYR TOURS have the right to exclude members from any activity with no refund where he/she is unsafe or may put themselves or others in danger.
Individuals driving vehicles or any hire vehicles including bikes, mopeds, boats and snow machines will be fully responsible and accountable for that vehicle in the event of an accident or illegal behaviour. ZEPHYR TOURS will inform the authorities if any client’s conduct breaches the law.
ZEPHYR TOURS accept no responsibility or liability for the actions of participants causing accident or damage to other participants or members of the public or to their property or equipment.
HEALTH & INJURIES
We encourage all our participants to ensure they are medically fit for your ZEPHYR TOUR. We encourage you to consult your doctor to ensure that you have the appropriate level of fitness before completing your booking as it is the participants’ responsibility to ensure that they will be medically fit to undertake this activity. If you suffer any illness or injury during the tour it is your responsibility to inform us at your earliest opportunity so that we may assist you and prevent a similar injury happening to other participants. If you suffer any illness or injuries during the tour, ZEPHYR TOURS will attempt to arrange medical treatment or emergency evacuation services for you at your cost and contact your nominated emergency contact if necessary.
ZEPHYR TOURS will not be held responsible for any associated expenses or suffering in the event of an accident. The operators & any partner tour operators of ZEPHYR TOURS will exercise reasonable care and skill in an endeavour to provide the safest possible environment for participants. There may be dangers that are unavoidable and out of the control of operators. We emphasise it is imperative that all directions and instructions provided by ZEPHYR TOURS, their employees, contractors & partner tour operators be complied with. It is for your own safety and the safety of others.
By accepting the conditions set out in these Terms and Conditions, you agree to indemnify the operators and each of them in the following manners. You indemnify and hold harmless the landowners, the operators, their respective employees, servants and agents, against any actions or claims which may be made by me or on my behalf for or by other parties for or in respect of or arising out of my death or any injury, loss or damage caused to me or my equipment whether caused by negligence, breach of contract or in any other manner whatsoever.
The activities that we offer are exhilarating but may also be dangerous and participants attending these tours do so entirely at their own risk and the operator’s liability ceases once partaking in these activities such as freediving, Surfing, paddle boarding and kitesurfing on land or in the water.
The Zephyr team & partner tour operators will endeavour to find the most suitable locations. There will be various means of transport and attending any of the daily activities or going to any locations is totally voluntary. No refunds or compensations will be given if you chose not to attend pre-paid social events or activities as part of the tour.
ZEPHYR TOURS equipment is available for hire, demo or borrow under the following conditions…
All ZEPHYR TOURS equipment is maintained at a high level and is safe and suitable for the specified conditions before hiring. All equipment must be returned in good working order. If the equipment is lost, returned damaged or with parts or safety equipment missing, the hirer will be charged for repairs or replacement at the rate of which ZEPHYR TOURS decides fair and reasonable at the time.
A security deposit of some kind i.e. driver’s license or a credit card may be required to hire ZEPHYR TOURS equipment. Lost items such as towels, keys, bikes etc. or any breakages in accommodation or to vehicles (excluding normal wear and tear), or to any other property, will be paid for by the offending Guest/s at replacement costs plus freight/postage costs.
By progressing with this booking and paying your deposit you and any others on this booking invoice accept these conditions stated above.
Q. Can I bring my non-kiting partner or family on tour, and will they have fun?
Some tours are suited to bringing non-kiters. Information regarding non-kiting guests has been provided on each tour page. If you bring your non-kiting partner, they will have the option of fully joining in as a:
- Deluxe Non-Kiter – guest will take kiters spot on the tour,
- Basic Non-Kiter – guest will be included in some socials, but not fully catered for.
We are happy to arrange alternate accommodation and transport to suit if it is in line with our tours.
Q. I want to come on tour on my own, will there be others like me and in my age group?
All Zephyr Tours are suitable for solo kiters and most age groups. We have solo kiter options to share with others or choose the single supplement to get you own room. Each location specifies what ability is recommended, not age group. At Zephyr, we have a reputation of providing quality, safe instruction to everyone from seven years old, right up to 70!
Q. What if there is no wind?
All of our tours are planned in the windiest season for the location. In the unlikely event of no wind, we have so much planned. We get so embarrassed if we can’t get you kiting! No wind activities include fishing, foiling, surfing, freediving, snorkeling, golf or games. Don’t worry, we will make it all worth it!
Q. I have some food intolerances, can you cater for me?
Yes we can! We know the importance of eating healthy and proving everyone with the best food, so on checkout, we ask you what you can and can’t eat to ensure you are fully catered for. If you require super special ingredients, we recommend you bringing them with you as most of our destinations are remote and options can be limited.