FREQUENTLY ASKED QUESTIONS

We have designed each tour to be in the most reliable times for that location. For example, The Cocos and Torres Island have a consistent trade wind from July to September, out tours will always sit within this time frame.

Lessons, hire and boat support are offered to people on our tour only. With small groups and a dedicated team we can only service those on tour who have paid for an all-inclusive package.

We recommend you bring your own gear if it is in good condition, less than 3 years old and perfectly suited to you and your proficiency. However you can hire ours if you are a beginner, want to ride the latest and greatest Naish and Duotone gear or are shopping for new equipment.

Hire is available on some of our tours and can be booked at checkout – Prices can vary but here is an indication of fees.

PRE-BOOKED GEAR HIRE 2019 (Available on tour or posted prior to departure)
COMPLETE – 11 night tours $800 | 7 night tours $640
KITES ONLY – 11 night tours $590 | 7 night tours $390
BOARDS ONLY – 11 night tours $390 | 7 night tours $270
DAY BY DAY KITES – $80 | BOARDS – $45 | HARNESS – $15

Each tour is prices differently to suit package. When possible, we offer an all-inclusive package so you don’t need to reach into your pocket or worry about a thing while on holiday. You can see each tour price at the bottom of each page in the booking widget. Tours do not include flights however we do offer an indication of price before you commit to join us.

Extending your stay is strongly encouraged on all of our tours (except Yorke Island) and we are happy to arrange additional accommodation if they are added to consecutive dates from our tours. If you wish to extend, our team will not be available, so all kiting and other activities will need to be personally arranged.

All of our tours are jammed-packed with adventures based around kitesurfing and leave little time for extra activities. You are welcome to arrange other things to do outside of the group, but you might miss out on a kiting session. Alternatively, we recommend you extending your stay to play.

For all of our tropical destinations we hope you will help us keep the reef alive by limiting the amount of sun cream you wear in the water. Tights/leggings (even for men), long sleeve rash vests, hats, gloves and booties are essential along with your kitesurfing gear unless you want to hire. We will let you know what your luggage capacity is for each destination as this may be limited due to some of our remote locations. Packing tips and tricks will be sent to you well before your tour.

It is essential that you take our travel insurance from the day you pay your deposit or purchase flights. This ensures you are covered before and whilst on tour if you are injured. Our cancellation policy is on your booking or can be seen below. We hate knowing anyone cannot make their tour so even if we cannot fully refund the tour we always give you some credit to use when you recover on the same tour in the future.

The following cancellations charges will STRICTLY apply for 7day tours or more from the date of any deposits paid.

Upto 90 days prior to departure: $500 per PERSON cancellation fee plus any cancellation fees incurred by the accommodation providers or other tour operators; including non-refundable flights and/or travel arrangements. The balance refunded as a bank transfer.

Between 90 and 31 days prior to departure: $1000 per PERSON cancellation fee plus any cancellation fees incurred by the accommodation providers or other tour operators; including non-refundable flights and/or travel arrangements. The balance refunded as a bank transfer.

PLUS, Zephyr Tours will create a good-will credit note of $200 per PERSON to put towards another tour to the same destination (if available) to be used within 2 years. Conditions apply.

Within 31 days or after travel has commenced: NO REFUND = 100% withheld of total invoice.

ZEPHYR TOURS will create a credit note of $500 per PERSON to put towards another tour to the same destination (if available) to be used within 2 years.

Zephyr tours less than 7 days, 50% refunded upto 30 days prior to tour then 100% withheld within 30 days of tour. No good will credits allocated.

ZEPHYR TOURS reserve the right to cancel a booking where payments have not been received by the due date & cancellation fees may apply. ZEPHYR TOURS must be advised in writing of any cancellations by you or any member of your group.

Cancellations within a group is the responsibility of that group and all payments or deposit transfers etc. must be privately arranged.

ZEPHYR TOURS also reserve the right to cancel a tour due to insufficient numbers or any other reason. ZEPHYR TOURS will endeavor to find an alternative tour if this occurs or your deposit/balance will be fully refunded.

Any changes to flights or accommodation due to TOUR CHANGES are not covered by ZEPHYR TOURS and no refunds, fees or cancellations will be given under any circumstances.

Some tours are suited to bringing non-kiters and we have provided the information on each tour page if we know they will have a good time. If you bring your non-kiting partner they will have the option of fully joining in as a deluxe non-kiter i.e taking a kiters spot in the car or boat or a basic non-kiter where they will be included in some socials but not fully catered for. We are happy to arrange alternate accommodation and transport to suit if it is inline with our tours.

All Zephyr Tours are suited for solo kiters and most age groups. We have solo kiter options to share with others or choose the single supplement to get you own room. Each location specifies what ability is recommend which often depicts the age group. Our team are mature and patient with everyone, so we have a reputation of providing quality safe instruction for people right up to 70+ years old.

All of our tours are planned in the windiest season for the location but in the unlikely event of no wind we have so much planned. We get so embarrassed if we can’t get you kiting, but if there is no wind there is always fishing, freediving, snorkeling, golf or games. Don’t worry, we will make it all worth it.

Yes we can. We know the importance of eating healthy and proving everyone with the best food so on checkout we ask you what you can and can’t eat to ensure you are fully catered for. If you require super special ingredients we recommend you bringing them with you as most of our destinations are remote and options can be limited.

Well, you’ve made it to the bottom of this page, so if you have any more questions, please give us a call on 0400 800 838 (EST within work hours) so we can help explain things more easily.