We have designed each tour to be in the most reliable times for that location. For example, the Cocos Islands have a consistent trade wind from July to September, and our tours will always sit within this time frame.

Lessons, coaching, and boat support are offered to all those on tour. With small groups and a dedicated team, equipment hire is only available to those on tour who have paid for a hire/buy package.

All Zephyr Tours focus on your kitesurfing progression, so we want you to have the best chance of putting your new skills to the test; and the best way to do this is on the most suitable equipment for your size, ability and style of riding.

If you have gear you are happy with and it’s in good condition, take it with you.

However, if you are a beginner or are thinking of upgrading, take advantage of our PREMIUM HIRE/BUY PACKAGES only available from the Ocean Addicts kitesurfing specialists.

HIRE/BUY PACKAGES
Choose the perfect package then purchase at the hire rate and an OA kitesurfing specialist will call you to ensure you are getting the right gear to suit your level and kitesurfing goals.

You’ll have the pleasure of receiving brand new equipment from DUOTONE or NAISH delivered to right your door and packed perfectly for your kite tour.

Once on Island, you get to pop the tags, feel the crispness, and experience that tingly feeling we all get with brand new toys!

To return the equipment, Ocean Addicts will arrange freight pickup from your home within 7 days of your return.

Or, if you love the gear, you can purchase some or all what you used – less your hire fee!

Terms & Conditions

• Hire duration is calculated on total number of days booked through Zephyr Tours plus any additional days you’ll be using the gear – this will be cross referenced with your Zephyr booking.
• A credit card for security will be kept on file with Ocean Addicts until the gear is returned – the Zephyr Team will check your hire gear before leaving the tour and report back to Ocean Addicts on its condition.
• General wear and tear is expected with hire equipment, however, any damage or loss that requires repair or replacement will be charged to your card – the charge amount will be decided by Ocean Addicts on a case by case basis.
• Return of your equipment needs to arrange with Ocean Addicts within 7 days of your return.
• Failure to return the equipment (all or part of) within 7 days of your return will result in you purchasing the gear at the agreed hire/buy rate and automatically charged to your card.
• Items can only be shipped and collected from within Australia. If you are coming from outside Australia, we can arrange for the gear to be on tour for your arrival.

By making a payment to Zephyr Tours for any of our tours or activities, we understand that you and ALL parties on your booking have read in its entirety and accepted all the Terms & Conditions and Assumption of Risk, Exclusion of Liability, Warranties and Waiver that are outlined below (updated August 2022). Particular attention should be made to PAYMENTS, KITESURFING TOUR CANCELLATION POLICY, AND INSURANCE

TERMS & CONDITIONS

PAYMENTS

Kitesurfing Tours:

• All tour bookings require a 50% deposit to be paid within 7 days of booking, with the full balance due 10 weeks prior to the tour start date.
• For all tour bookings made within 10 weeks of the tour start date, full payment is required within 7 days of booking.
• A cooling-off period of 7 days applies to all tour deposits received prior to 10 weeks of the tour start date. This will begin from the day the tour deposit is paid to Zephyr Tours account.
• No cooling-off period will apply to tours booked within 10 weeks of the tour start date.
• All tour pricing is subject to change until paid in full.

Kitesurfing Guided Adventures:

• All guided adventures booked with Zephyr Tours require a 50% deposit to be paid within 7 days of booking, with the full balance due 7 days prior to the date of the activity.
• A cancellation fee may apply if cancelled within 7 days prior to the date of the guided adventure.

Kitesurfing Lessons:

• All kitesurfing lessons booked with Zephyr Tours require full payment on or prior to the day the kitesurfing lesson is scheduled.
• If the weather conditions are unsuitable for the kitesurfing lesson, and a new day and time cannot be scheduled, a full refund will be provided.

Gift Certificates:

• All gift certificates are to be paid in full within 7 days of purchase.
• No refunds are available on gift certificates, nor gift certificates that have been applied to a booking.

New Caledonia Private Charter:

• Requires a $1000 holding deposit with the full balance to be paid 10 weeks prior to the charter start date.

PAYMENT METHODS

Zephyr Tours preferred payment method is by bank transfer.

• Account Details
  Bank: Commonwealth Bank
  Account Name: Zephyr Kite Tours
  BSB: 064420
  A/C: 11089213

• Overseas Payments
  SWIFT CODE: CTBAAU2S
  International currencies used to pay for a Zephyr Tour will be calculated at the exchange rate that is current on the day payment is made.

If paying by credit card, Zephyr Tours will email a secure credit card link. This can be requested at the time of booking and will incur a 2% fee.

KITESURFING TOUR CANCELLATION POLICY

The following cancellation policy will strictly apply to all kitesurfing tour bookings.

Up to 10 weeks prior to tour start date:

• A $1000 per person cancellation charge will apply.
• Tour can be transferred to a future Zephyr Tour without incurring a cancellation charge.
• Zephyr Tours must be advised in writing of tour cancellation by the person responsible for making the booking.

Within 10 weeks of the tour start date or after the tour has commenced:

• NO refund will be provided.
• Tour CAN NOT be transferred to a future Zephyr Tour.

Zephyr Tours reserves the right to cancel a booking where payments have not been received by the due date and a cancellation fee may apply.

In the event a tour is cancelled where a gift certificate has been applied, no refund for the value of the gift certificate will be provided, however, the value of the gift certificate will be credited to use on a future Zephyr Tour.

TOUR CANCELLATIONS OR CHANGES MADE BY ZEPHYR TOURS

• Zephyr Tours reserves the right to cancel a tour due to insufficient guest or staffing numbers, or for any other reason deemed necessary. Zephyr Tours will endeavour to find a suitable alternate tour, or, a full refund will be provided (less any fees or charges).
• Under no circumstances is Zephyr Tours responsible for any fees, charges, or loss of earnings incurred because of a tour cancelled by Zephyr Tours, such as changes to flights, or accommodation cancellation fees.

INSURANCE

At Zephyr tours, we support an environment whereby the safety of yourself and others can be assured. We want our clients and staff to feel safe and confident knowing that they have the best possible cover in the unforeseen event of an accident or injury. From 2023, a Kitesurfing Australia membership will be compulsory for all Australian residents booked to participate in a Zephyr Tours kitesurfing activity (kitesurfing tours, kitesurfing lesson, and/or kitesurfing guided adventure). A membership with Kiteboarding Australia offers “the most comprehensive public liability insurance for extreme water sports giving you up to 20m AUD in cover. Public liability coverage includes recreational participation. The program also includes a Personal Accident policy which is available to members kitesurfing recreationally and in events.” For more information on policy details and membership pricing, head to the Kitesurfing Australia website.

Zephyr Tours accepts no responsibility or liability for the actions of participants causing accident or damage to other participants or members of the public or to their property or equipment. This is not applicable to non-kiters. For more information on policy details and membership pricing, head to the Kitesurfing Australia website.

Travel Insurance is compulsory for all international guests and is highly recommended for anyone booked on a Zephyr Tour.

• In the event you are injured before, on, or after your tour, your travel insurance may cover non-refundable deposits, flights, balances, emergency evacuations, and medical expenses.
• Travel delays and lost/delayed baggage is common, resulting in additional food and accommodation costs, kite gear hire, and personal belonging expenses. Travel Insurance may help to offset some of these additional expenses.

FLIGHTS TO YOUR DESTINATION

Please wait for your confirmation email before purchasing flights to your tour destination.

If you have booked a Zephyr Tour to the Cocos (Keeling) Islands, it is strongly recommended you purchase your return Perth to Cocos airfare as soon as you receive your confirmation email. Flights to and from the Cocos Islands sell out well in advance, and it is your responsibility to ensure flight availability at the time of booking. Under no circumstances will Zephyr Tours provide a tour refund in the event flights are unavailable.

TOUR ACCOMMODATION

All tour accommodation is owned and managed by private accommodation providers. All persons are bound to these accommodation providers’ terms and conditions.

If you have requested a particular accommodation option at the time of your booking, Zephyr Tours will endeavour to place you in the accommodation you request, however, at no point can this be guaranteed.

TRAVEL DELAYS AND LOST BAGGAGE

If you are impacted by travel delays or lost baggage by no fault of your own, Zephyr Tours may be able to assist with the following:

Kite Equipment Hire:

• Kite equipment hire is available only to those whose luggage has been lost/delayed by the airline and by no fault of their own.
• The cost of gear hire will be determined according to the needs of the individual and may be offset by claiming through said person’s travel insurance.

Food:

• In the event of travel delays, Zephyr Tours may be able to assist in providing meals to those impacted.
• Any additional costs will be determined as needed and may be offset by claiming through said person’s travel insurance.

DEMO EQUIPMENT

While on tour, there may be times when you can access demo equipment. All Zephyr Tours equipment is maintained at a high level and is safe and suitable for the specified conditions. All equipment must be returned in good working order. If the equipment is lost, returned damaged, or with parts of safety equipment missing, you may be charged for repairs or replacement at a rate that Zephyr Tours decides is fair and reasonable at the time.

GENERAL CONDITIONS

Zephyr Tours holidays, guided adventures, kitesurfing lessons, and other activities are for relaxing and learning new skills. Zephyr Tours will endeavour to make your holiday a great one, however, we will not be responsible for any events that may occur that will disrupt your holiday or experience. By paying your deposit, you will be accepting that the information given to you about the holiday/tour/destination is only a guide and if the holiday/tour/destination does not live up to your expectations, Zephyr Tours will not be held responsible, and at no time during or after the holiday will any refunds be given.

It is your responsibility to assess the arrangements, location, and conditions provided to you by Zephyr Tours and it is recommended that you conduct your own research prior to booking the tour.

You will be responsible for your own actions whilst participating in any Zephyr Tour activity. All activities are undertaken at your own risk, and you are aware of the inherent risks involved in undertaking any activities.

Zephyr Tours requires that all participants comply with all directions and instructions provided to them by our staff or contractors and it is imperative for your own safety and the safety of others that all directions are complied with. Zephyr Tour operators, instructors, guides, and hosts will always be acting in your best interest, and you must comply with their direction. If instructions are not adhered to or your actions cause issues among the other guests and create an unsafe environment, Zephyr Tours has the right to cancel your inclusions in all Zephyr Tour activities and the use of Zephyr Tours facilities. Zephyr Tours has the right to exclude members from any activity with no refund where the said person is unsafe or may put others in danger.

HEALTH & INJURIES

Zephyr Tours encourages all our participants to ensure they are medically fit for their Zephyr Tour activity. All participants are encouraged to consult a doctor to ensure that they have the appropriate level of fitness before completing their booking as it is the participants’ responsibility to ensure that they will be medically fit to undertake this activity. If an illness or injury is incurred during the tour, it is your responsibility to inform us at your earliest opportunity so that we may assist you and prevent a similar injury from happening to other participants. If you suffer any illness or injuries during the tour, Zephyr Tours will attempt to arrange medical treatment or emergency evacuation services for you at your cost and contact your nominated emergency contact if necessary.

Zephyr Tours recommends checking in ONE priority bag that contains all your essentials – kite equipment, toiletries, and a change of clothes – to ensure you have your gear with you on tour.

In the event your luggage is delayed or goes missing, you can hire gear from Zephyr at a nominated daily rate. This fee may be offset my making a travel insurance claim.

Each tour is priced differently to suit the location. When possible, we offer an all-inclusive package so you don’t need to reach into your pocket or worry about a thing while on holiday. Tour prices are listed on each tour page with the booking widget.

Tours do not include flights, however, we can offer an indication of price before you commit to join us from the closest major city.

Extending your stay is an option on most of our tours. We are happy to arrange additional accommodation if added to consecutive dates from our tours. If you wish to extend, our team will not be available for additional services, so all kiting and other activities will need to be personally arranged.

All of our tours are jammed-packed with adventures based around kitesurfing and leave little time for extra activities. You are welcome to arrange other things to do outside of the group, but you might miss out on a kiting session. Alternatively, we recommend you extending your stay to play.

For all of our tropical destinations we hope you will help us keep the reef alive by limiting the amount of sun cream you wear in the water. Tights/leggings (even for men), long sleeve rash vests, hats, gloves and booties are essential along with your kitesurfing gear (unless you want to hire). We will let you know what your luggage capacity is for each destination as this may be limited due to some of our remote locations. Packing tips and tricks will be sent to you well before your tour.

It is essential that you take out travel insurance from the day you pay your deposit or purchase your flights (whichever is first). This ensures you are covered before and whilst on tour if you become sick or are injured. You can find our cancellation policy on your booking, and in the FAQs on this page.

The following cancellation policy will strictly apply to all kitesurfing tour bookings.

Up to 10 weeks prior to tour start date:

• A $1000 per person cancellation charge will apply.
• Tour can be transferred to a future Zephyr Tour without incurring a cancellation charge.
• Zephyr Tours must be advised in writing of tour cancellation by the person responsible for making the booking.

Within 10 weeks of the tour start date or after the tour has commenced:

• NO refund will be provided.
• Tour CAN NOT be transferred to a future Zephyr Tour.

Zephyr Tours reserves the right to cancel a booking where payments have not been received by the due date and a cancellation fee may apply.

In the event a tour is cancelled where a gift certificate has been applied, no refund for the value of the gift certificate will be provided, however, the value of the gift certificate will be credited to use on a future Zephyr Tour.

Yes. All people participating in a Zephyr Tour activity must sign the following waiver:

ASSUMPTION OF RISK, EXCLUSION OF LIABILITY, WARRANTIES AND WAIVER

NOTE: These terms and conditions affect your legal rights. It is important that you read and understand them and only agree if you fully understand their contents.

Zephyr Kiteboarding Pty Ltd (ABN 64 105 997 911) [Zephyr Tours] is a supplier of “Recreational Services” as defined in the Australian Consumer Law (ACL). Under the ACL, recreational services are those that involve participation in a sporting activity or a similar leisure activity. It can also include any activity that involves a significant degree of physical exertion or risk for:

• recreation;
• enjoyment; or
• leisure.

The Recreational Services and associated facilities provided by Zephyr Tours include but are not limited to, power kiting, kite surfing, kiteboarding, hydro-foiling, snow kiting, paddle boarding, bike riding, surfing, snorkelling, line fishing, cray fishing, spearfishing, and trawling in all types of weather conditions, including the hire and supply of equipment involved in participating in the activities, in Australia or overseas. It may at times also include transportation of you and/or your property or equipment in vehicles driven both on and off-road, boats, or other vessels, driven by Zephyr Tours, its employees, directors and agents, or other Zephyr Tours affiliates. Activities may take the form of lessons, clinics, tours, day trips and events both on and off the water, in Australia or overseas. Collectively, these are referred to in this agreement as “Recreational Activities” [Activities].

The purpose of this agreement is to limit the liability of Zephyr Tours, its employees, directors, agents, and affiliates, and to exclude liability for any property damage, personal injury, or death to the participant in the Activities. By participating in Activities run by Zephyr Tours, you agree that the supply of the Recreational Services and Activities and participation by you in them is subject to the following terms and conditions:

1. Under the ACL, Zephyr Tours has an obligation to ensure:
   • services are provided with due care and skill;
   • services are fit for a particular purpose or desired result;
   • provision of the service is within a reasonable time if time is not otherwise specified or determined.
2. It is possible for a supplier of Recreational Services to ask you to agree that the statutory guarantees under the ACL do not apply to you. If you sign this form, you will be agreeing that your rights to sue Zephyr Tours because the services or activities provided were not in accordance with the guarantees, are excluded, restricted, or modified as set out in this form.
3. I agree to abide by any direction or instruction given to me by any employee, director, agent, or affiliate of Zephyr Tours during the Activities. I will not engage in any reckless, negligent, or foolish behaviour or any other behaviour that is likely to cause injury to me, any other participant or person. Non-compliance, reckless or careless conduct may result in suspension or cancellation of my access to the Activity and no refund will be given.
4. I acknowledge that the Activities are being undertaken for the purposes of recreation, enjoyment, or leisure, and involve a significant degree of risk of physical harm. I acknowledge that by my participation in any Activities arranged by Zephyr Tours, certain risks or dangers may occur, which include, but are not limited to:
   • Physical, bodily, or psychological injury or death.
   • Physical exertion or exposure to the elements to which I am not accustomed.
   • Failure of personal or others’ equipment or use of inadequate equipment.
   • Limited or inadequate facilities for treatment or transport to treatment if I am injured.
   • The conditions in which the activities are conducted may vary without warning.
   • I may cause injury to other persons and/or other persons may cause injury to me.
5. I voluntarily assume and accept all such risks and waive the right to sue Zephyr Tours for any property damage, personal injury or death whatsoever caused by or arising from participation in such Activities.
6. I understand and acknowledge the danger associated with the consumption of alcohol or any mind-altering substance before or during the Activity and accept full responsibility for injury, loss or damage associated with the consumption of these substances.
7. I agree to hold harmless and indemnify Zephyr Tours, its employees, directors, agents, and affiliates in respect of all actions, suits, claims, demands, costs, and other liabilities I may have against Zephyr Tours in connection with or incidental to my participation of the Activities.
8. I acknowledge that by participating in the Activities supplied by Zephyr Tours I have the appropriate skill to participate without causing risk to myself or others and that I will ensure I participate in a manner which is commensurate and consistent with my skills and abilities.
9. I declare that I am medically and physically fit and able to participate in Activities supplied by Zephyr Tours. I acknowledge that I must, and agree that I will, disclose any pre-existing medical or other condition, injury or concern that may affect the risk that either I or any other person will suffer injury, loss, or damage during the Activities and notify Zephyr Tours of any injuries, illness or concerns that may arise during the Activity before leaving the property of Zephyr Tours. I will not engage in any reckless, negligent, or foolish behaviour or any other behaviour that is likely to cause injury to me, or any other participant or person.
10. I agree that if I suffer any injury or illness, Zephyr Tours may provide evacuation, first aid and/or medical treatment at my expense and that my acceptance of these terms and conditions constitutes my consent to such evacuation, first aid and/or medical treatment.
11. Zephyr Tours reserves the right to photograph, videotape and/or record me participating in Activities with my permission and to use my name, face, likeness, voice, and appearance in connection with exhibitions, publicity, advertising and promotional materials without reservation or limitation.
12. By agreeing below, I acknowledge, agree, and understand that the risks associated with the Activities have been explained to me. I undertake any such risk voluntarily and at my own risk.
13. I agree to and unconditionally release, waive, discharge, and forever hold harmless, Zephyr Tours, its employees, directors, agents, and affiliates, from any claims because of any personal injury sustained, whether caused by Zephyr Tours negligent act or wilful act or omission, breach of contract, breach of statutory duty, error, or otherwise in connection with or arising out of the Activities.
14. I agree that Zephyr Tours will not be liable for any claims for personal injury that may be brought against it because of or in connection with any act, omission, default, failure, or error on the part of Zephyr Tours, and agree to indemnify and keep indemnified Zephyr Tours in respect of any such claims.

Declaration

These terms and conditions commence on the date of your Zephyr Tour activity and continue for a period of 12 months from this date.

I acknowledge that the information above constitutes a “risk warning” in accordance with the Civil Liability Act 2002 (WA) and Civil Liability Act 2003 (QLD).

I acknowledge that I have carefully read and understand the ASSUMPTION OF RISK, EXCLUSION OF LIABILITY, WARRANTIES AND WAIVER and agree to it freely and voluntarily without inducement of any kind. I intend that by paying monies to Zephyr Tours for any activity that this action acts as my signature and is a complete and unconditional release of all liability to the greatest extent allowed by the law.

I acknowledge that if requested and within 7 days of making this booking, a paper copy of the ASSUMPTION OF RISK, EXCLUSION OF LIABILITY, WARRANTIES AND WAIVER will be provided for me to sign and forward through to Zephyr Tours.

Some tours are suited to bringing non-kiters. Information regarding non-kiting guests has been provided on each tour page. If you bring your non-kiting partner, they will have the option of fully joining in as a:

1. Deluxe Non-Kiter – guest will take kiters spot on the tour,
2. Basic Non-Kiter – guest will be included in some socials, but not fully catered for.

We are happy to arrange alternate accommodation and transport to suit if it is in line with our tours.

All Zephyr Tours are suitable for solo kiters and most age groups. We have solo kiter options to share with others or choose the single supplement to get you own room. Each location specifies what ability is recommended, not age group.  At Zephyr, we have a reputation of providing quality, safe instruction to everyone from seven years old, right up to 70!

All of our tours are planned in the windiest season for the location. In the unlikely event of no wind, we have so much planned. We get so embarrassed if we can’t get you kiting! No wind activities include fishing, foiling, surfing, freediving, snorkeling, golf or games. Don’t worry, we will make it all worth it!

Yes we can! We know the importance of eating healthy and proving everyone with the best food, so on checkout, we ask you what you can and can’t eat to ensure you are fully catered for. If you require super special ingredients, we recommend you bringing them with you as most of our destinations are remote and options can be limited.

Well, you’ve made it to the bottom of this page, so if you have any more questions, please give us a call on 0466 182 179 (EST within work hours) so we can help explain things more easily.